Want to join our small and caring team? Want to make a living wage with benefits while doing good in your community?
Work with Grace.
current openings
Guest Services Associate
We're looking for our next Guest Services Associate! If you are a passionate person with a love for helping others, then apply by May 15 by emailing our Executive Director, Cindy Battista, at cynthia.battista@graceguesthouse.org with the application below. You can help to make a difference in the lives of patients and caregivers. So, will you join us?
Title: Guest Services Associate Reports to: Operations & Office Administrator Classification: Part-Time to Full-Time/Nonexempt Pay: $14/hour plus benefits
Position Summary
The Guest Services Associate interacts closely with our families, ensuring that they are safe and comfortable and that they are delighted with their stay.
Qualifications
Has a sense of responsibility and commitment to the Healthcare Hospitality House concept, and can effectively communicate its mission;
Welcomes and embraces people from whom you are different;
Is fiercely kind, compassionate and empathetic, and is hungry to learn and make the stars twinkle a bit brighter for others;
Is an inspirational and aspirational team member;
Has strong general office skills, and the ability to use and/or learn various computer programs (Excel, Word, PowerPoint, Publisher, etc) to create documents and track data pertinent to operations;
Is able to quickly learn and adapt to new computer programs specific to nonprofit and hospitality organizations;
Is able to accurately follow instructions, both verbal and written;
Is able to manage emotionally stressful events and crises;
Has excellent verbal and written communication skills, with a good command of the English language, to include speaking, writing and understanding; Bi-lingual skills are a plus; and
Is detail oriented with the ability to successfully multi-task
Duties and Responsibilities
Is the face of Grace, embracing guests, volunteers, visitors and co-workers with Grace’s core values of Faith, Love, Service and Family; Abides by the Covenant of Grace, attached;
Creates and oversees weekend breakfast service for guests;
Creates and oversees dinner service for guests;
Accurately processes guest check-outs and check-ins; provides a warm welcome to all and introduction to Grace for new guests;
Ensures rooms are thoroughly cleaned and ready for incoming guests at the time of arrival;
Confirms volunteer meals in advance and assists with distribution as necessary;
Confirms volunteer shuttle van drivers and arranges for a driver on short notice as the need arises;
Anticipates guest needs and exceeds expectations;
Answers questions and resolves possible satisfaction concerns of guests in a caring, concerned and prompt manner, even if in the process of completing other duties;
Demonstrates excellent customer service at all times;
Ensures guidelines are followed by families and infractions are documented and reported to the supervisor; and
Provides emotional support for guest families by being accessible and empathetic.
Organization Responsibilities
Demonstrates awareness of the mission of Grace Guest House and its philosophy in all relations with staff, guest families, visitors and other professionals;
Adheres to organization policies and procedures;
Is willing to work in an interdisciplinary team-oriented environment;
Arrives to work on time, notifying the supervisor when arriving late;
Maintains all appropriate documentation;
Manages time effectively as demonstrated by adherence to scheduled work hours; completes reports, written requests for information and responds timely to phone calls and emails;
Identifies issues and makes recommendations for improving services for families served;
Promotes a positive personal and professional image which includes dressing as required;
Promotes a positive image of the organization in dealing with outside contacts;
Demonstrates leadership within the organization; and
Assumes other duties and responsibilities as assigned by the supervisor or Executive Director.